Policies

SKYON LIMITED Providing excellent customer service is important to us at SKYON LIMITED. We want any experience you may have with us to be friendly, efficient and most importantly secure. Privacy Policy SKYON LIMITED is dedicated to keeping your details private. Any information collected is kept strictly secure. Information collected is used to identify product orders and to personalise any communication you may have with us. Registered users may receive additional announcements from SKYON LIMITED about products, services and news releases. In order to protect the privacy of our users we present the option to terminate these types of communications and you may request cancellation of our communications by sending us an email. Cookies sent to your computer from SKYON LIMITED only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies allow us to give you a more personalised experience by displaying products that interest you throughout our product pages, thus making your browsing a friendly, interesting and enjoyable occasion. We may share data with financial institutions and delivery or courier services which need to be engaged to provide our services to you. These third parties will use the information to facilitate payment services and enable us to efficiently carry out our services. We may offer links to other websites. Please note: When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours. If our policy on information collection or the uses of that information changes we will update this Privacy Policy page.    Security Policy When communicating with SKYON LIMITED though our website your financial details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit. 128-bit encryption is approximated to take at least one trillion, trillion years to beak. Access to Information SKYON LIMITED strives to maintain accuracy of all information. Users may contact us about any inaccuracies they may find. Users may at any time delete their information from our database by contacting us by email. Data Storage and Security   SKYON LIMITED protects user information with the following security measures for payment information. Security protocols, secure servers, firewalls, SSL encryption and other technology and procedures used to protect consumer privacy.   Disclaimer   We at SKYON LIMITED will take all care and make every effort to keep your information private. However, we will not be held legally responsible for any breach if the information collected is divulged to other parties through any means beyond our reasonable control.   Shipping and Delivery Timeframe   All product sent from SKYON LIMITED to its Australian clients is carried by FedEx with a delivery time of between five and ten days depending on the destination.   Returns Policy   Our Returns and Refund Policy is listed below. Please read this carefully before ordering from SKYON LIMITED. Returning Product for Credit, Refund or Replacement Please check the specifications and compatibility of the goods being ordered to ensure they are what you require. SKYON LIMITED does not refund or credit for incorrect product choice. If, however, the refund is the result of our mistake, we will include the cost of return shipping in your refund. Items being returned for credit MUST be in their original undamaged/unmarked packaging. NO credit is available for any freight paid. It is the clients’ responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.  SKYON LIMITED accepts no responsibility for goods lost in transit. It is the clients’ responsibility to insure goods for return. SKYON LIMITED will not accept goods returned as “Receiver Pays”. General Conditions SKYON LIMITED reserves the right to refuse any product returns that:   - Are incomplete or missing parts; or   - Are not returned in their original packaging; or  - Show signs of physical damage to the product or its packaging.  If the client receives a product that appears to have been "Damaged in Transit" - that is, damaged in transit from SKYON LIMITED to the client – the client should:-  - Refuse to accept delivery of the product. - Direct the courier to "Return goods to sender" and - Notify our Customer Service staff immediately    Events such as wilful damage, misuse, unauthorised repair or tampering with a product may prevent a product being accepted for credit, return, repair or replacement.   Refund Policy Refunds will be paid on return of the item or items for refund. (Refer to Returns Policy for conditions regarding product return). If the refund is the result of our mistake, we will include the cost of return shipping in the refund.